The other day I had reason to call customer support for one of my credit cards. Words to strike fear in the hearts of even the strong, right?
It went about as expected, maybe a bit worse. After the customary stalling by running through the automated responses a few times, I was put on hold, and eventually the grating music was interrupted by an actual human voice.
Lucky me, I thought. The voice was clearly South Asian, probably Indian. I say clearly, but advisedly. The line kept crackling and breaking up. Whenever I mentioned that, the person at the other end apologized, did something technical, and asked if that was better.
It was. In a way. During the static-free intervals when the transmission was clear, there were constant noises in the background. The suport person obviously had the call on speaker phone. I don’t think I need to remind anyone of the poor voice quality on speaker phone; it’s as if the call were taking place in a cavern. The distraction from the backgropund noise only made matters worse; the constant clatter was occasionally punctuated by a loud bang.
The support person resolved my problem, and I thanked her whole-heartedly.
Why? Because the issues with the call reminded me of what is happening in India while much of the rest of the world is enjoying a respite from a cruel pandemic. How a nascent success at controlling Covid-19 was derailed by a misguided populist leader, who prematurely declared victory and removed all restrictions. How hospitals and other health services threw up their hands in defeat, overwhelmed beyond their capacity. How the sick and dying were housed in tents and corridors. How a moratorium was declared on cremations due to concerns about contamination of the air. How the Ganges, a river sacred to Hindus, was awash with unidentified corpses under the reign of a Hindu extremist, of all people. How working from home was a luxury not afforded to many in India but was a means of survival in the midst of catastrophe to those who could do it.
I thanked her for somehow bearing all that and still managing to survive and function at all, let alone well.
I thanked her for surviving and hoped that the children I heard in the background would grow to be as strong as she is.
And I thanked her for reminding me of what is and isn’t important.